They are an insurance company, it is a law to have insurance, So if they are the last insurance company left on the planet, I guess using them is better than going to jail. Maybe.

See above.

Signed up with travelers through work at a "discounted" rate. Got in a small fender bender, Travelers paid out $600, Raised my rates $50 a month. Like an idiot i stayed with them. Bought a truck a few months ago, had it added to my policy, Was then paying almost $300 a month. Decided to change to another company. Canceled my policy with travelers, Got a check for $100 from the company that Handles the payroll deduction at work. A few weeks later i get a bill from travelers for $50. I now will tell everyone to avoid travelers like the plague.

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Aig, State farm.

Customer for 8 years (4 vehicles) and my broker has done a good job dealing with them. I have never filed a claim and my bill has always been paid in a timely manner. My insurance rates keep going up each year but I kept on paying them. Cost of my membership to Travelers = $0 (zero accidents/claims) Cost of my membership to myself = $3000 (average) x 8 years. I get a lowsy ticket and they now refuse to renew. I never got a notice and I have 2 days to find another policy. With all the money I paid out to them, you would think I get better treatment. I guess I put my customer loyalties into the wrong company.

Good as long as you just pay their premiums. Their price starts out low, but they change their rules midstream to fit their needs and price increases.

Poor customer service. You spend forever on the phone with them trying to get a live body on the phone. They will jack the rates on you, quoting their new policies, which seem only to benefit them.

I should have known when they quoted a ridiculously low price years ago through Costco. Then two weeks after I had dropped my other insurance they bumped the price $700 because I had a speeding ticket. This was all disclosed prior to the first quote. I now have two speeding tickets on my record and they moved me to a higher bracket. One of them is due to drop off after the three year period this September. Now they are saying that they are expanding to a 5 year period for speeding tickets, and that I will be stuck in the higher bracket. We also have homeowners insurance through them. I made a claim through them for fence damage by a tree. They did not pay since my deductible was more than the damage. They still have this as a claim by me against them even though they did not pay a dime. Now we are moving to a new house that is $140000 more than our current home. They want to stick me for an additional $700/year for this home eventhough I increased my deductible to $1000. Needless to say I will be getting a different insurance.

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Allstate, Farmer's Insurance

Well i assume that all the insurance companies are exactly as bad and thief as mercury is and they never want to pay when you have an accident or even if they do it, they give you a hardtime anyways.

But a least they should have the decency of answering the calls or the phone messages for whatever reason. i guess they dont want to be insulted they know that people are going to eat them alive.

I had a car accident on dec 24th, the christmas day. my honda accord with a hummer i call to mercury on dec 26th to report the accident, because they didnt work the previous days because of the holidays. They asked me all type of questions one or more times; they wanted to know everything about my life; i dondt speak english that well, so i asked for somebody who speaks spanish, they said they dont have nobody who speaks spanish Well......after having a hell of a hardtime i finally finish with the interrogation, they said they were going to send somebody to see my car to get an estimate 3 or 4 days latter the person came to see the car i wasnt home when i got home my father said they came by and i said to me good im getting my car fixed. Well it wasnt as simple as i thought because 4 or days later a letter came in the mail with the inferior estimate but anyways i call them and asked them should i do now to get my car fix Well for not making this too long i end this comment saying that im tired of calling to mercury to this number 1800 987-6000 ext 3262 to stephanie sullens she is the adjuster, but she never answer the phone dont answer my messages and i have not information on my claim at this point im just waiting in this situation for one month, after that im going to send mercury to hell and get a lawyer

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As far i had going with this company gime the experience of what sould i do next time i have a car accident; get a lawyer inmidiately and sue the insurance company, anyways the are going to spent more money, is going to be the same time i will get my money and i have not to deal with this stupid people.

My truck was parked in front of my house and was severely damaged by a hit and run driver. Travelers would not total the truck even though it had in excess of 7000 dollars in damage and is worth only 12000. We tried to resolve this with travelers and they only would tell us what they couldn't do. I have been paying full coverage on this and my previous car since 1997 and travelers had no respect for my needs. I will never use travelers insurance again.

STEALING PEOPLE' MONEY

SPIN-LESS

WENT TO STATE FARM, SIGNED POLICY. TRAVELERS PACKET IN MAIL W/ POLICY. 2 WEEKS LATER A LETTER, YOU HAVE TO INSURE YOUR FATHER. 1800 UP TO 6000 A YEAR. MY DAD DOESNT EVEN LIVE W/ ME. CALL THEM UP AND THEY SAY PROVE IT. A WEEK LATER I CRASH MY CAR, TOTAL IT. CALL THEM AGAIN, TUFF $HIT. I HAD FULL COVERAGE. THEY SAID "NO PICS , TUFF LUCK". I ASK THEM WHY DIDN'T I RECIEVE A LETTER STATING THAT MY INS. WAS SUSPENDED. THEY SENT OUT THE SUSPENION LETER THE SAME DAY I CALLED IN THE CLAIM. HOW CONVIENIT. TRAVELERS SAID THEY HAVE 30 DAYS TO SEND OUT THE LETTER. FINE, OK. IT WAS WAY PAST 30 DAYS, WHEN THEY SENT THE LETTER. I FOUND PICS, I GOT A LETTER FROM THE DEALERSHIP, STATING THE SHAPE OF CAR AND PROOF OF MY DAD'S INS. SEND IT ALL TO THEM IN A 10DAY NOTICE ASKING FOR PAYMENT OR A DENIAL OF COMPINSATION WITHIN 10 DAY OF RECIEVING IT . I GET A LETTER IN THE MAIL FROM THEM. ITS A BILL. A MONTH HAS PASSED, NOTHING BACK. IM GOING TO HAVE TO GET A LAWYER.

HANDLING THE CLAIM WAS O-K.

REFUSES TO EVEN DISCUSS WHY THEY ARE ADDING ON THE HUGE SURCHARGE. NO CUSTOMER LOYALTY. I'VE BEEN WITH THEM 13 YEARS.

3 YEARS AGO A THIEF KICKED DOWN MY FRONT DOOR AND BURGLARIZED MY HOME. TOTAL LOSS WAS ABOUT $3500. TRAVELERS COVERED THE LOSS, AND THINGS WERE FINE ON MY FIRST RENEWAL. THE NEXT YEAR THEY CANCELLED ME, BUT AGREED TO KEEP ME ON FOR A HIGHER PREMIUM, 3 TIMES HIRE. NOW THEY HAVE UPPED THE PREMIUM AGAIN AND ADDED A SURCHARGE HIGHER THAN THE PREMIUM ITSELF. THIS EVEN THOUGH THE LOSS WILL DROP OFF MY RECORD IN 6 MONTHS. EXPLAIN THAT

There strengths are finding reasons to raise your rates. It seems the more you call to complain about something that they have done in error, the harder they try to find another reason your rates should be higher. It's an endless circle.

We believe Mercury has a major filing and stupidity problem. When we requested a letter stating my husband has been a member 5 years on the letter it said my husband was in an accident and he was at fault. The comments were the most interesting which stated "the insured was struck by the other motorist which moved into his lane". You would think the underwriter assistant who wrote that letter would have used common sense before sending us that letter. Instead the letter was sent which resulted in us complaining and wasting our time to resolve the letter...which was not correct because the accident is still in arbitration and no one has yet been found at fault, let alone the comments in the letter are completely contridictory to the statement stating he was at fault. Another error was we received a letter stating my husband was found at fault for rear ending a driver(this letter was sent prior to receiving the 5 year letter). Which I stated above, he was struck on the side of his vehicle. We have had other issues, too many to write in this little space. But our largest concern is what is in our customer file. They have filing problems and can't get facts straight.

My husband and I both had mercury ins. before getting married and had no problems. My husband was in an accident a month before we got married(not his fault), which is still in arbitration 9 months later. We had no problems until we got our own plan as husband and wife and broke off our parents plans. We got a quote, paid our initial dues, then 2 weeks before our first payment was due they said my husband hasn't been a member for 5 years. So they jacked up the rates. We paid, but complained. They said we can get a credit if we get proof...so we had to write to Mercury to get a letter to send to Mercury stating he has been a member 5 years(ridiculous). We sent in the letter(which also had major problems) and now expect a credit for our next payment. Well, now 2 weeks before our next payment is due they tell us we get no credit because now we owe even more. We have had enough. We have only been members as husband and wife for 5 months and have found ourselves completely frustrated with every dealing we have with Mercury. Their quotes are completely useless, which in my opinion should be illegal.

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Farmers - great company...but rates are too high.

um............not sure. Thankfully never had to use it.

Im getting absolutely raped on insurance for a 1996 Acura Integra GSR. As a result, i only run liability. Dammit.

Overall good company, high prices. im 21 with a spotless record.

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none.

I HAVE GEICO AS CURRENT CAR INSURANCE AND I AM PAYING TOO MUCH. THE CAR IS IN GOOD CONDITIONS. I HAVE 7 YEARS OF DRIVING EXPERIENCE IN MY COUNTRY, ARGENTINA. I AM IN A MASTER PROGRAMME AT GSU AND I AM A TA THERE.