Suck

Suck

Travelers sucks big time. Most pathetic customer service and support.

Similar Products Used:

Suck

None

All claims people must get to much vacation time .

Our Vehicle was broadsided by a woman on her cell phone while running a red light. After almost 4 weeks we have not gotten paid for our totaled vehicle. Every adjuster is on vacation or does not return calls. This is the worst treatment I have ever received from an insurance company after admitting full liability to the accident.They try to wear you down and tell you your car is not worth anything close to the rear value. I would advise anyone with Travelers to find other insurance as I can tell you there claims people do not care about anything except saving their company a dollar!

Similar Products Used:

Geico, Liberty Mutual

Good customer service.

No tolerance for any claims.

Our car was hit while parked and unoccupied outside our house. We filed the claim and they were very fast and complete. Then a month later they canceled our policy. I was with State Farm for 20 years and had a number of claims and a few speeding tickets, and was never canceled. This company has everything it needs except loyalty to their customers.

Similar Products Used:

State Farm.

low rates

poor service, absolutely no compassion (what a joke) or regard for customer satisfaction

Travelers canceled our home and auto policies after one claim-an auto accident. They gave us only six weeks notice. With regard to claims service, Travelers was the worst I've experienced. It took them three days to return my initial call about the accident. Their adjuster would only approve "reconditioned" (used) replacement parts for the repair. Six months later, they cancelled our auto and homeowners policies, citing not of the one claim, but allegedly because of "prior accidents", (in which the other parties were at fault) were fully disclosed during the application process. Needless to say, the cause of cancelation is under investigation.

This is the WORST insurance company I have ever experienced. They are heartless individuals whose policies do not reflect care or concern for their customers. I contacted Geico and was insured for HUNDREDS LESS than travelers. Please, do you and your family a favor and stay away from them. They are representative of what is wrong with American buisiness today.

PEOPLE ARE OK

THEY CAN CARE LESS AOUT YOU!!!!!!!!

I WORK FOR TRAVELERS AS AN AUTO CLAIMS ADJUSTER AND IS NOT ONLY A BAD INSURANCE COMPANY TO WORK FOR, BUT DON'T TRUST THE CLAIMS DEPARTMENT. THE PEOPLE THAT WORK IN THE PENNSYLVANIA(READING, PA AND PITTSBURGH, PA) OFFICE WANT TO LEAVE MORE THAN ANYTHING IN THIS WORLD. IS THAT THE TYPE OF PEOPLE YOU WANT WORKING ON YOUR CLAIM?

STILL TRYING TO GET MY MONEY REFUNDED FOR THE RENEWAL THAT I REJECTED. THIS COMPANY SHOULD BE INVOLVED IN A LAWSUIT AND WILL BE IF I CAN FIND A LAWYER. CLASS ACTION WOULD BE A POSSIBILITY.

This company scammed me into buying a policy one month after I paid in full for another policy. I was busy and said no to the agent because I didn't feel I wanted to take the time to call to cancel my existing policy and wait for the refund check. He never cancelled for me and never informed me. 5 months later I got a bill from my first policy for renewal. I brought this to Traveler's attention. They did not offer me any refund, but sent me a renewal with a higher rate and in spite of my continued faxes and emails to cancel (or just not renew) my policy with them, they deducted another payment from my bank account.

I was rear ended by someone who had Traveler's. I got a prompt call from an adjuster and was pleasantly surprised when I got a check in the mail for my damages.

I deposited the check and found out this morning that it had been dishonored - Travelers returned it unpaid! This will cost me $38 in returned check fees as well as the aggravation.

I would not trust these people and plan to complain about them to the state Insurance Commission.

Hmmm...

POOR CUSTOMER SERVICE.

Ive been with travelers for 18yrs., of which I've received great customer service. The past 6mt. the customer service has changed in a very negative way. Something no so good is going on. They are not there to help. They are not well informed and have no means to help their clients. I spoke with three customer service reps today who should be fired. Their responses are the same as an automated service. So Travelers, fire you customer service people, have it all automated and lower your rates.

None.

Bad communication, hard to get a hold of the representatives.

I was rear ended about a few weeks ago. My insurance company is Geico, and the lady who was at fault had Travelers. I've been trying to deal with Travelers for the past 2 weeks and I've only had problems. Not only was it nearly impossible to get a hold of the three different people I needed to talk to, none of them were helpful with the information I needed from them. When I finally got a hold of the lady involved with the Total Loss department, she sent out the paperwork I needed for getting my check in the mail so I could finally buy a new car. She told me it would take about 5 days for me to receive my check in the mail. A week later I still hadn't received my check, and the time they allowed me to have a rental car was almost up. I called and asked when I would be receiving my check only to be told she had just processed it that day and I would get it in 5 days. I immediately asked for an extension to me rental car as I have no way to get to school or work without a vehicle and I had no way in buying a new vehicle while I was waiting for my check to arrive in the mail. She told me she couldn't extend my rental time. I've asked to speak to her manager, but I'm extremely disappointed in this company. I've had a hard enough time working in appointments to see doctors and physical therapists because of the crash, and Travelers hasn't done anything to help with the situation.