Inexpensive insurance at a trade-off - customer service

Terrible customer service. When are the adjustors actually at their phones to talk with customers? I've been trying to talk with my adjustor for THREE days!

I used State Farm last summer when my Explorer was stolen. They were great - they were prompt, always returned my calls right away and were generous in getting my truck fixed after it was recovered. Unfortunately I don't have State Farm anymore because I recently went on my husband's auto policy with MetLife. MetLife has terrible service compared to State Farm - I was in an accident last week and have spent 3 days just trying to get hold of the adjustor to talk with her for the first time! I've left at least 6 messages and she's called me back once. Ridiculous service.

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State Farm

None, No customer service that can read reports from reporting agency''s.

everything, they are Cold and heartless

I tried to see about getting State Farm as an auto insurance carrier but they refused to write because of a report filed to an agency that reports who lives and how many accidents and drivers in the household. They got the information wrong. For one they had someone I don;t even know living here in my home and an accident I was involved in that never happen the way it said. the car was hit by another with no one driving either car. It was my husbands truck in which I do not drive his truck''s they a standard and I never learned how to drive those things. The reporting agency made a mistake and cost me also State farm sould have had the guts to call me and ask. Instead I get this letter that they will not insure me based on two accidents that where not even our faults.

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never!!!!

Excellent customer service skills, quick response, high-level of service as promised.

Not one, so far!

Here''s the update today on my claim with State Farm. A State Farm claims representative named Matt contacted me the very next day in the early a.m. to confirm my collision coverage, asked me if I had found a body shop yet and informed me that I could choose a body shop if I so desired. While they were looking up body shops in my area, I placed him on hold and called my mechanic who referred me to an autobody shop in my area. When I clicked back over to Matt and gave him the information, it turned out the body shop was the exact one he was going to refer to me. Boy, was I lucky! Matt said it would be no problem. Just take the car to the body shop and the body shop will call a car rental company of my choice in the area and they will deliver a car to me. They will take care of everything on their end. Talk about Service! I called the person at the autobody shop my mechanic referred me to, and he confirmed everything that State Farm said. He said he would personally repair my car and would give my mechanic a ring to confirm that "he''s got me." So far, everyone, things are going smoothly. I now believe the service I received is worth the premiums I pay every month. One more thing. In my last review, I said I would pay $250 deductible monthly. I meant a one-time $250 deductible. ;c)

Representatives have always been polite, patient, knowledgeable and informative. The claim representatives have seen the same way, thus far. Seem positively and professionaly honorable towards my claim.

My premiums, in my opinion, are somewhat high, but Allstate''s was higher and I wasn''t going for a sub-standard insurance company.

Left work today and noticed that my car had been hit on the rear passenger side bumper. The bumper was cracked and the paint was scraped off in different areas. I called State Farm immediately, and the agents were professional and patient. They asked me a serious of questions and didn''t make me feel as if I was a criminal. They asked me if I had a body shop in mind, and I told them I didn''t. They told me what my two options were: 1. Get an estimate from a body shop of my choice; 2. Get an estimate from theirs. She added that it is wise to get an estimate of my own in addition to their estimate. She told me once the estimate is firm, I can take my car in for repair. It all seems to easy, to be honest. She told me to contact my agent tomorrow (3-19-2002) to discuss other questions I had. I don''t know what the end result will be, but I plan on keeping you all posted. For now, they will get a pretty decent rating from me.

none

high rates

I had insurance with the same agent for 23 years, but when I traded trucks from a silverado, to ans-10 pickup, the rates went up $75. I asked why, and they told me that it costs more to fix an s-10. Bull... So i changed ins companies. I now have Cincinnati, and the rates are really good, and I have an agent that keeps up with what is going on. Ins agencies are a lot like car dealerships, If you find a good one, KEEP them!!!

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cincinnati ins co. A really great company!!!

Claims service is quick - just not equitable At 50, your premiums drop drastically

Do NOT stand behind the work of their "Service First" shops

SF sucks big time! After 12 yr of multi-line policies (2 homes, office, umbrella) our Explorer rolled on icy road (single car accid). They refused to total vehicle & spent over $13K fixing a $17K car. Needless to say, they did not help us out when body shop failed to adequately repair vehicle.

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Allstate, Nationwide

None, besides that you need it

Everything. They lied to me and then denied it. Then raised my rates drastically for no good reason. I hardly consider a 19% increase because it is a new year a good reason.

Pretty shady dealing with these people. They like to rip you off! When I got my insurance I was not happy paying $62 a month for basic coverage on a 17 year old truck with almost 200,000 miles. But I had a speeding ticket and am only 20 years old, so I took it. I was told at that time that once it got 1 year past my ticket my rate would drop 15%. Sweet, one month at $62, then a 15% drop, so less than $53 a month. Not great, but acceptable. Never happened, no rate decrease. I called, I went an talked to them. They swear it never was mentioned that it would work like that. I was steaming, but need insurance. Now the worst part, my rate increased $12 a month! Why? Because it is 2002 now. That is it. I called and questioned it, and all I was told that rates are adjusted every year for everyone, and there is nothing they can do. Now I am looking for a new insurance company. I am currently paying almost 40% more than the price I was originally quoted!

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Bud Jones Insurance

Best customer service ever

$ seemed high back in the day.....well worth the $

I have had SF all of my driving life.....17 years now. The $ seemed high when in highschool and I drove a heap of junk......They know what they are doing. Most of us do get in acidents in the early years. My best/worst was a blow past a stopsgn, t-boned going 65 almost killed 3 of us. The car was totalled, the lady who hit me was damn near totalled, she did not have her seatbelt on!! $28,000 later my insurance went up $56.00 OVER A 3 YEAR PERIOD. It could have been alot worse. Now my truck, car, camper, house, heath, and life are included. The benefits get better each year. I do not get charged many of the lame fee''s for transfers etc. I have had the car acident and 1 severe damage due to a storm on the house

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none

lets me drive

expensive

Even with student discount knocking off 300 dollars I still pay 870 every six months with a clean record. Its on a 95 civic 4 door too.

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none

im praying uninsured motorist and state farm stand tall if not why have these policys

state farm agreed to pay my bills as of now they are being turned over for collection plese state you have to come thru for customers like me if you dont how will you sleep at night due to my accident i dont sleep very much anymore

I am very disturbed that you pay for a auto policy.And you feel your covered.AND all of the sudden im sittin at a stop sign for another car to go im am suddenly hammered in the rear by totaly drunk driver she said oh i have insurance dont worry well she had it alright the problem was she had no drivers liscence because she had just been arrested previously this makes 2 duis in short period so iwas informed that my insurance state farm would have to foot bill under my uninsured motorist policy all i can say my insurance has been good so far i just pray they remain this way or i feel im not gettig what ive paid for years i hope my luck is as good as this two time drunk who by the way has a license now so drivers beware or there will be more victims like me in closing this woman is lucky i was the only one injured in this wreck as my wife and kids happened not to be with me [THANK GOD]

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i hope an pray i dont have to use anyone else i guess well see