None

Over priced, under insured

High rates, poor service. All is fine till you try to file a claim. They are dishonest and rude.

I had American Family Insurance for 3 years, last month I came to agent claim for a small claim ( I have my car unlocked cost $59.00 ) By the next week, they send me letter said that they have to review my credit score, I had problem with my mortgage ( I think most people does now due to economy ) now, my insurance jump from $245.00 month to $375.00 / month, I had no claim and no accident last 3 years. Im looking for other insurance company now.

Good rates Good Service fast claims

Wish everyone would use them

I have had American Family Insurance for over 3 years and they are the best. I hit a deer, went to the agents office the next day. They took a picture, sent my car down for an estimate, made arrangements for a rental car and I had the check to repair the car in two days

zero it took them nearly a year and a half to give me a number that was unacceptable.

I warn anyone to stay away from this company. If you are hit by their insured good luck but I doubt you will have any luck but bad.

I was rear ended by a American Family insured. There were two of us in the car. I was the passenger. Both of us suffered moderate whiplash injuries. We were hit while driving a work vehichle. The driver was offered 44k for his injuries which were rated at a 9% disability. My injury rated at 13% and this company offered me $5200. What a joke. I am hiring a lawyer.

Similar Products Used:

State Farm is the best.

Price, advertising, declared coverages.

Number of agents = 1 within 20 miles.
Billing - erratic, unable to automatically bill credit cards. Renter's insurance must be paid in full annually.

Switched from AARP Hartford to AmFam through price/coverage comparison on both auto and renter's insurances. I comparison shop at least every 3 years and buy both coverages.
Have not yet had a auto or renter's claim.
I cover 2 cars '04 Stratus, '93 Taurus SW, plus extra coverage on renter's policy.

Similar Products Used:

AARP Hartford
State Farm
TransAmerica

I have never had an insurance company besides American Family and I now realize that I should have been shopping around.

I am 36 years old and have been insured through the above mentioned since I became eligible to drive. In that time, I have never had a claim, a speeding ticket, a drunk driving ticket...NOTHING. I always pay immediately upon receiving my bill. I am a hassle-free client. My home, boat, ATV (renters before I bought my house) everything has been insured with American Family and they have never had to pay out a dime for me.

Well, last week I was the victim of a hit and run in the parking lot of my work. It is diagonal parking and some drunk pasted my left back bumper, continued trying to pull in after hitting me, and scratched the front left quarter panel as well. I did everything AmFam asked. I got a police report,I took it to the autobody place they recommended blah blah blah. This was to insure no hassle service. Hah! I have, so far, spoken to the adjuster three times. Now there is a delay in fixing it, because despite police reports, they have to send an investigator to determine just how this could have happened at the angle I was parked. Well obviously it happened because I got hit...that is how cars get damaged.

Here is the best part of it all...AmFam's financial responsibility after I pay my deductible is a whole $735. That's it. I've done the math, and over the years, I have given them almost $30,000 for premiums on all my vehicles etc. Anytime I could give out $735 and get back $30K, I am thinking that's a go. So, I am heading for Statefarm after 20 years. They are a little higher priced, but at least they are going to do what we pay them for. As far as I am concerned, AmFam just plain has STUPID business practice.

Reliable. Good network of service. Good support (in suburban location).

We've had American family Insurance for over 20 years. Several car claims over the years. They were always very supportive. Our agent was great. Then, he retired, and another agent was good. But after about 2-3 years he left, and I was getting ready to start looking. After reading all these reviews, I don't see a compelling reason to change. Then, I had a call in to our new agent, and he returned the call in an hour, was helpful. I will continue to monitor the reviews, but our experience has always been good. We've always received our bills on time. Our claims were treated well. They paid a fair rate when our car was totalled - albeit, after a bit of bickering, but that's the biz. A few times over the years we were out of town when payments were due and were late a day or so, and the agents helped us ensure we weren't kicked out. So many of these reviews are negative, let's also share the good stories so we can help each other find good companies to work with.

reasonable pricing

questionable staff

I have used American family insurance with two different agents for the last 6 years. In my experience good agents are difficult to find. The most recent agent is completely inept. I've always paid my insurance on time, however they sent me the papers for only one of my two cars. I had to call them up to get the faxed to me. And they tried to blame the main mailing center for not sending it out but this was never an issue at the other agency. I'm switching to my boyfriend's agent with state farm because that one agent has proven himself to be competent.

Claims, Rates, Customer Service

I was in an accident with an American Family Insurance insured and they were great! My claim was handled quickly and farily. The adjuster answered all my questions. And I'm switching to American Family!

Customer Service, Response time, Rates, Claims handling

None

American Family Insurance is a great company. Everytime I've had a claim, they are right there to settle in a fair and fast manner. I was in an accident one morning, and that SAME DAY I had my repair check for the damages. My agent is always helpful and understanding. If you have any question they are always willing to answer in an efficient and accurate manner. Customer service is their number one priority, and it shows!