Likeable agent

Raising rates. I always thought as you get older, don't have accident claims and have longevity with an insurance carrier... your rates would stay favorable.

I was a long time Allstate customer for auto insurance (19 plus years). I received acceptable service mostly because I had a great agent. Although, I recently switched to another carrier because my rates have been climbing over the past few years. I also had a change to my deductable that I had not requested. It was explained to me that Allstate does that automatically to keep the insurance premiums at their lowest. Of course they offered to switch it back, but the price was unreal. So, watch them closely. They may make changes without your knowledge, then when you go to make a claim you may find your deductable has changed without your awareness. Shop around, I saved $260.00 a year by switching. Insurance is a racket. When the law requires you to have it, why not choose the biggest bang for the buck and take a chance that you won't have to make a claim!

nothing

very expensive, worst customer service ever seen in my life, representive lied over the phone,

i'm writing this review to tell everyone who wants to buy car insurance to beware from allstate, they by far have the worst customer service in the country, they lie, very high rate, very difficut to cancel your policy with them, beware

Allstate Policy holder has been responsible for rear end damage to my Infinity over the Christmas 2008. I decided to go with my own shop which is near my house. Boy was that a mistake. Either the shop or tow truck company lost my key when the car was towed in. They ended up repairing the car, could not find the key. I guess a little bit more detail here... it’s a wireless key, the key is somewhere in the car. Nobody can find it, but anybody can drive off with the car. Well long story short, All tates’ response...Go screw. Not our problem, you did not pick our shop. I'm out 500bucks and somewhere an Allstate agent just got some kudos for a good job minimizing loss.

Real strong at being jerks

AllState? huh CrapState if you ask me....I was hit by one of their policy holders on August 22 2008, I am writing on September 24 2008, My car is still wrecked in the driveway. First off they gave me a hard time when I chose my shop instead of using theres, then I had to constantly call to see what was going on. They would just tell me "why do you need the check so bad? It will get there." "Just take the car in and get it fixed you dont need a check to do that". I m glad I didnt do that, my car would be sitting there for a month FIXED and waiting for a check! Rediculouse, AllState reps are rude and always making me seem like a pest for wanting this resolved. Telling me attitude will not help at all. I wouldnt have attitude if this was resolved correctly and promptly. It wasnt convenient for me to get hit so why should I have to wait till a comvenient time for you to fix my car? I would never recomened AllState to anyone and I pray this doesnt happen to me again!

still staying in business

The system failed to process my application online and I had to wait forever to get a help from service rep. I ended up with 2 VIN #s which caused me some trouble later on. Expensive quote, bad service, inconsiderate and rude claims representative.

Worst mistake ever to choose Esurance. I switched to State Farms afterward and saved almost $600 for a half yr rate. Not only Esurance is expensive (my quote was $1622 for 6 months!!!), their service is the worst!The so called "feedback" form from them was never sent to me after i switched. It was extremely hard to get a hold of the claims representative- Shannon Ortega, or the entire office at Sacremento. My calls get forwarded to voicemail of the claims representative, then to the supervisor, then I finally had to leave a voicemail to their office, which no one else picked up. Shannon was rude to me most of the time and was speaking for the other person, instead of me, when I was telling her what had happened. She went ahead and wrote the letter saying i'm 100% at fault even before I can have a chance to talk with her about my side of the story in detail. I also felt she had prejudice against me by making a decision without hearing the entire story, speaking for the other person, and claiming that "[she knows] the law", as if she were the police. I give a star to Esurance because they made it easy for me to switch to another company, but with a $50 fee...

They gave you a very low price when you get your first insurance quote. But, they didn't tell you what other paperwork you need to provide them when afterwards to get that quote.

it's a RIPPED off. Don't even think about all states auto insurance companies. Ok, here is what happened.
I have been driving for about 10 years with no accident, and I moved from LA to New york about a year ago. So, I need to get a new insurance in New york. Then, I do what other people usually do and shop around for insurance. After all the phone calls, it came down to ALL State. Their rates was $ 1850 for a year. So, I did all the paper work. 2 months later, I got my statement and I saw the premium went up to $2100 for 6 months. I made my call and see what's going on. They said I am missing a proof of 5 years insurance. After all that, they still didn't give me the rate that they quoted me. They used a very lame reason and say my letter is invalid. So, at the end The whole process is very shady and unprofessional.

????

Terrible customer service. Choose another insurance company

More than seven months ago, my car was hit by another driver. It took Allstate four weeks to determine that my car was deemed a total loss and inform me of the settlement amount. Four weeks! Who has four weeks to wait around without a car and without the ability to purchase a new car because you have no idea how much you will get paid out?
I waited patiently to be reimbursed for my deductible. Fast forward seven months. I still haven't received my deductible, so I called the insurance company of the driver who caused the accident. It turns out that Allstate never even filed a claim with the other insurance company, nor did they bother to request a copy of the police report.

none

everything

Ive had Allstate since 1989, and everytime a renewal pops up I have a substantial increase in price as to my premiums. I started out with $1500 per six months and now im at $3000. No accidents or anything. When you call them, they never answer the phone, and there is a charge for everything. DONT PURCHASE AUTO INSURANCE WITH THESE INSOLENT SNAKES!

Similar Products Used:

AIG (also sucks), GEICO (little better), Liberty Mutual (horrible!)

Quick response, fair in settling auto claims, everything taken care of

Nothing that I can remember

I totalled my car. Allstate exhibited stellar claims service. They took care of my rental car and reimbursed the total estimated cost of my car - I was very pleased. The accident was almost 3 years ago and I have spoken highly of them since and will continue to do so. Definitely made the accident less of a nightmare for me! I was surprised to see that from an ins co.

24/7 customer service ( the producer even gave me her cell phone number in case I had any questions any time of day or night)Great rates even with accidents on my record, and the best sr 22 rates in SC (My BF found this out)

None

I read many of the reviews here and many are just ignorance of the insurance industry. One prime example was the guy who spilled milk on his laptop and expected his homeowners to replace it. I have to laugh at that one. If you have any common sense, you don't drink and "Drive" near a 2k laptop. Come on! lol

Allstate had been a great agency for me for many years.
I hydroplaned in my covette and totaled it a few years back, yet she answered the phone at 11 pm in the evening. They paid the total loss with no questions whatsoever.

Similar Products Used:

Nationwide, State Farm