USAA Insurance Auto Insurance
USAA Insurance Auto Insurance
[May 15, 2007]
Larry Cato
I was rear ended by a usaa auto insured customer and let me tell you, dealing with this insurance company was not a pleasant experience. Unless you agree to using their body shops of choice and doing exactly what they say they are very difficult to stomach. I was offered approximatly 70% of the cost of damages done to my vehicle and was told to go to the body shop they chose to have it repaired and maybe they would pay for the rest as the work was being done. They also questioned was the damage even done from the current accident or was it from previous accidents? The two ladies I dealt with on the phone were much like a couple of people you would find on the Jerry Springer telivision show. I must say I have always been a State Farm customer and have always been treated with dignity by them. |
[May 01, 2007]
Jay bohannon
Model Reviewed:
Jeep Liberty Sport 4x4
Strength:
Geico will take your money and they are always reachable.
Weakness:
Geico fails to take care of the customer at the rental car place when the accident is not their customers fault. We have Geico and another driver hit us and Geico wanted us to pay a $500.00 deductible to get a rental car even though we were not making a claim with them. We didn't appreciate this kind of a run around when we've had them for years so we're planning to switch and our lawyer suggested safeco. |
[Apr 18, 2007]
natalie mastro
Strength:
Avoiding phone calls, appointments, and payouts.
Weakness:
Taking care of the victim! This is a horrible fly-by night company. My husband's truck was hit by a car that was left in gear at the top of the hill after the driver got out. It rolled down the hill at a high speed and did alot of damage, including tearing off the whole tailgate.
Similar Products Used: Go to State Farm - they'll take care of you. |
[Apr 09, 2007]
LOREEN
Model Reviewed:
HONDA GOLDWING MOTORCYCLE
Strength:
NONE!!!
Weakness:
UNABLE TO DISCUSS CLAIMS ON INSURED. DURING ONE OF OUR VACATIONS FROM OUR NORTHERN HOUSE TO OUR SOUTHERN HOUSE, WE WERE HIT BY AN INSURED USAA LADY AROUND THE D.C. AREA. MY HUSBAND DIDN'T REALLY GET HURT. I GOT 3 BROKEN BONES IN MY ANKLE/LEG AND A RIPPED BICEPT & ROTATOR CUFF. I SUFFER DAILY WITH THE FRACTURES AND HAVE ONGOING NIGHTMARES ABOUT THE ACCIDENT. THAT WAS IN OCTOBER 06, IT IS NOW APRIL 07. USAA CLAIMS PERSON KEPT TELLING ME ON THE PHONE," DON'T WORRY, WE HAVE PLENTY OF COVERAGE" YET SHE REFUSED TO INFORM ME OF HOW MUCH THE LIMITS WAS. I HIRED AN ATTORNEY. I HAVE OVER $100,000.00 OF HOSPITAL/MEDICAL BILLS TO BE PAID AND WONDER IF THEY WILL SETTLE? THE LADY WHOM HIT US, PLEADED GUILTY TO THE CHARGES AND CITATION. I HURT DAILY BECAUSE THIS LADY WASN'T LOOKING IN 3 LANES OF TRAFFIC FOR A MOTORCYCLE GOING A FEW MILES PER HOUR. I WANT MY LIFE BACK THE WAY IT WAS THE MORNING BEFORE WE GOT HIT! I DO PLAN TO SUE HER & USAA FOR THE PAIN I AM HAVING AND WILL HAVE. Similar Products Used: PROGRESSIVE |
[Mar 18, 2007]
Benjamin
Strength:
24 hour customer service and super GREAT on line service. Can adjust all your coverages with an explanation on line and not have to go over it with one of their operators. Just change your coverage and hit submit. They work with independent adjusters all over the world without any problems. In my area, their reccomended repair centers are the best in the state. They pay quickly and without complaint, in my experience.
Weakness:
Customer loyalty is fading fast. They don't care if you stick around. Eventually they will stop getting the reccomendation of older military folk like myself, and will have to reorganize or go away. They know most of my military brethren don't shop around and bank on reccomendations from senior members. I've used USAA for 10 years and had zero problem with them. I have had to use their insurance on 2 occasions. One in a wife caused accident and once when hit by another driver they insure. Both times everything went very smoothly. Insurance premium barely went up in our at fault accident, and they were very generous with their settlement... similar to other premium insurance companies I've dealt with, such as progressive. That being said. I have had some acquaintances that were dropped immediatly upon having an at fault accident and others that had their insurance trippled. THey told me they don't insure motorcycles, but a coworker of mine proved to me he has USAA insurance on his motorcycle. Like others have said. They offer insurance to those that don't use it. If you become a liability (young with accidents) you are either dropped or forced out by price. Of course this is typical practice with any insurance company. I no longer tell people that USAA is "the place to go". I tell them about it and tell them I like progressive (my motorcycle insurer) more, but whatever works for them. I did a comparison between progressive and USAA, and it would cost 87% more to insure my cars through Progressive. I am sure if I sat down with a representative I could bring that down. But progressive would only allow you certain coverages if you added other coverages. Usaa starts with legal minimum and lets you add anything. Want collision and not comprehensive.. they'll do it. Want towing on a garaged vehicle.. they'll do it. Progressive doesn't seem to. more of a package based thing. Similar Products Used: Progressive. "generic" workman's (boo workman's) allstate |
[Feb 23, 2007]
Shelli
Strength:
Creative avoidance of paying claims
Weakness:
Refused to take any responsibility for their insured USAAis one of the worst insurance companies. One of their insured ran thur my fence when she lost control of the vehicle. A supposed phantom vehicle ran her off the road. The insurance company is refusing to pay for the repairs to my fence even though initially the told me to get the fence fixed and they'd reimburse. Now, they claim she's not negligent because of this supposed other vehicle. |
[Feb 08, 2007]
Karl Wolfersperger
This insurance company is heavy handed and there is at least one lying sob that works there. |
[Feb 08, 2007]
Ellie
Model Reviewed:
Nissan
Strength:
24 hour claim report line and 24 hour online claims notification. AAA Superior rating and highest JD Power ranking in insurance. I do not work in claims, but I do work in insurance and I have my insurance with USAA. I wanted to comment on the claims situation for January 26, 2007 under Mr. Shufelt. I tried commenting directly, but it didn't work.
Similar Products Used: Allstate |
[Jan 26, 2007]
James Shufelt
Model Reviewed:
Kia, Spectra5
Strength:
NONE
Weakness:
Bad service, Bad Ethics, Just bad all around, the worst Insurance company ever! I was just hit by a USAA customer yesterday. The driver hit the back of my car, ripping the bumper off, denting the side of my car, and back panel, bent my back passenger side wheel out and possibly bent the frame. I just bought my car three weeks ago so this kinda makes me upset.
Similar Products Used: they are the worst , nothing even compares! |
[Jan 21, 2007]
Socksesaurus
Strength:
Unethical practices probably keep profits high. Representatives are rude, so they must not pay them much, keeping costs down.
Weakness:
If you hit someone, you'll probably be sued because they won't pay.
After being hit by a USAA member, I am placed in the position of having to sue the USAA member because the company is refusing to pay a reasonable amount for my claim.
Similar Products Used: state farm |