I hope they treat their policy holders better than the people that their policy holders hurt, otherwise I can't imagine why anyone would ever choose USAA, military or not.

Dishonest, slimy snakes for claim reps. Their supervisors are worse. The supervisor's supervisors border on evil, and the 2nd line supervisor's managers belong in prison or worse.

May the Lord help you if your car gets totaled by one of their policy holders. Prepare to get offered thousands less than your car is really worth. They completely disregard the going market value of your car, Kelly Blue Book values, everything. It's obvious the total loss department is their cash cow. The department is run by the rudest, most egotistical woman I have ever had the displeasure of dealing with. They are not above name-calling and personal attacks. I honestly do not know how they sleep at night, taking advantage of people in times of hurt like they do. My advice is do not even bother answering the phone when their claim reps call you. Hire an attorney immediately. You'll be glad you did. That's what I did, and in the end I wound up getting what was rightfully owed to me, albeit a year later after much suffering.

Similar Products Used:

My insurance company has honest people working for them, even if I pay slightly more for it. At least I can sleep at night.

I have been a USAA member for almost 12 years. I was involved in an accident in 2006 which totaled my car and USAA was absolutley the best. They took care of everything and I ended up not having to do more than just a couple of quick phone calls to tell them the story of the accident. I give the highest regards to their customer service as well as their rates.

NONE

EVERY THING! Little advice, teach your employee proper customer service.

PURE TRASH! Never heard of USAA insurance until one their policy holder hit me. I hope and pray I don't ever have to deal with USAA insurance ever in my life. They are very rude and obnoxious over the phone. As for those reviews about how good USAA is, hope you don't get hit by USAA policy holder. They will frustrate you.

If only there were any.

Everything from accusing victims of wrong doing to not answering phone calls or returning them.

I was chased down and rearended by one of USAA's drivers and now they refuse to pay saying it is my fault when I have a police report saying it was hers. They do now answer their phone calls during "office hours" and do not even return calls. They send you from one person to another. If anyone is hit by a USAA insured driver I would advise you to get a lawyer immediately. A bunch of thieves. If i could give a 0 or negative stars i would.

-A. M. Best Company: A++ (Superior)[26]
-Moody's Investor Service: AAA (Exceptional)
-Standard and Poor's: AAA (Extremely Strong)
-Consistantly maintains top ratings with JD Power
-Customer Service Champs 2 years in a row by Business week!!
-Specialize in serving military community
-in business for apprx 81yrs!!!

AND THOSE ARE ONLY A FEW!!!

NONE!

I have been with USAA for 7 years now. I can't say enough for this recipricol company. Especially right now with everything going on in the economy. While other companies are folding, USAA stands strong. They even delivered on their yearly distribution in December for their policy holders. Instead of giving back to shareholders, we recieved money back!! What company could do that in these turbulant times!! These folks stand on their promises, and are so passionate about who they serve. THE MILITARY COMMUNITY! I love everything about them. I have my auto insurance, auto loan, homeowners insurance, checking/savings, credit card, life insurance, and money market accounts! ALL UNDER ONE ROOF! and I TRUST all of it with them. I never have to worry that they may not be there tomorrow.

If you are military, they specialize in making the smooth transition during a PCS move. Changing addresses, polices, ect. WHAT OTHER COMPANY KNOWS WHAT PCS MEANS ANYWAYS!! When you deploy, they have a special deployment team that makes sure everything is in order with all of your accounts there. They even lower your interest rate on your credit card!! WHAT OTHER COMPANY DOES THAT, WHILE YOU ARE OVER SEAS AT WAR!!

THESE ARE JUST A FEW THINGS THIS AWESOME COMPANY DOES.

Similar Products Used:

EVERYTHING IS UNDER ONE ROOF AT USAA!

none..cheap rates... but hence you get what you pay for..... no help when you need to make a claim

Rude, accusatory, claims adjusters...If you make a claim... you better be ready FOR A FIGHT.. because they will fight tooth and nail to pay what is reasonably expected.

USAA is very helpful when they are trying to market more of their products to you.... Let's say if you call to check on your banking they will refer you to insurance... etc... kind of like do you want fries with that. They seem really nice like they are there for you, until you have to make a claim.

Not answering the phone and not returning calls.

Trying to treat people as criminals.

The absolute worst insurance company I have ever been associated with. I know a company can only be as good as the people working there and they have the most rude and obnoxious people I have ever spoken with. These people try to short you in every way possible. If you want good service definitely stay away from USAA.

Similar Products Used:

There are no similar products. Other companies soar far above this 2-bit company.

Great rates for military in the tame, semi-rural US Midwest. Pleasant customer-facing people, all knowlegable and responsive.

You (and your family) quietly become a sophisticated criminal fraud threat to their great and hallowed institution if ever you consider filing a significant claim.

I've been a USAA customer since 1985.

They've consistently offered the best rates, and I've always had great luck with their customer service.

The claims process isn't nearly as satisfying. They're not there to help you, as they appear. Their allegiance becomes thin if it ever turns out with you needing them; they become a very thorough adversary at claims time.

When you file an auto claim, per SOP they run each of the VINs on your policy (looking for ANY record of unreported damage repair work), DMV records for everyone in your household (looking for unregistered drivers and recent tickets/warnings), and police records (looking for criminal, drug, or alcohol incidents). If you have a homeowner's claim, their adjusters will completely inspect your property and report ANYTHING found, regardless of the damage claim, to include unfinished construction, ANY apparent code violations, or anything that might indicate underinsured value or something their underwriters could find an opportunity to construe as an "uninsurable risk" (i.e., reason to drop your policy).

They share loss histories with other insurers based on the Personally Identifying Information they collect on your entire household (social security, DOB, credit, and driving records).

Anything they can find to detract from the value of your loss, or from the value of your other property - under-reported mileage, age and resale condition, etc. - will have adverse effects on your claim, and (if they don't drop you) your future premiums.

It's easy to pay them, but be careful about even asking them to consider paying you.

Similar Products Used:

None, yet.

Customer service. Unbeatable pricing. Satisfaction, speed of settlements

None. You may be able to find a tad bit lower price ocationally, but for how long? Most other company's just want to get you into the door and offer a good price to start.

USAA hands down is the best all around financial company. Never had a problem with a claim. Always friendly and kind customer service staff. Been with them for 17 years now, and would not switch even if i have one bad dealing with them. Thats how good this company has been to me time and time again. I almost feel like i owe them something for the outstanding customer service and best pricing i have ever found. They are truly top notch!

Similar Products Used:

Some banking products

Wonderful service! All their call centers are located in the USA, everyone speaks english when you call. Cheap prices, and interest rates on all of their products. Their bank pays a very nice interest rate on the accounts, and is fee free. They refund all ATM cash advances. You can deposit your checks online. So much more! They are they only insurance company I have used that I do not feel cheated by.

To be honest. Not one I can think of.

I have been with USAA only about a year and a half. My father who was a Major in the Army recommended them because I was paying about $1,300 for car insurance with Progressive. After getting a quote from USAA of $550 for even better auto insurance and lower deductibles I switched to USAA. I was worried I would receive poor service if I ever needed to file a claim because of the cheap price. Well sadly back in June my wife got in a accident, it was a not at fault accident on my wife's part but the other drivers insurance company refused to pay us anything or help us. I was forced to file a claim with USAA. USAA was SUPERB! They provided a loaner and towed my car to the repair shop the day I talked with them. They also waived my deductible so I did not have to pay a thing out of pocket because they knew it was not my wife’s fault. USAA fought hard for my wife and I and took Allstate to arbitration to settle the dispute and pay up. Because USAA has been so wonderful I now do even more business with them. I switched my bank accounts to them, I moved my investments and retirement accounts to them, I also use their life insurance, and home owners insurance. I use their low APR credit card, I even bought my wife’s engagement ring, and our wedding bands through them. They also provided and arranged all of our floral arrangements for our wedding, and they did not screw up a thing. I also have used USAA’s car buying service and have my auto loan with them. Anyways as you can tell I do a lot of business with them. They only reason I remain loyal to USAA is because they remain loyal to me. They have made a few small errors with some of the products I have used, but they were very quick to apologize, and very quick to correct any mistakes that occurred. They have wonderful follow through, and they stand behind their customers 100%.

Similar Products Used:

I was with Progressive and Geico before. They did well but prices were very high.