I have nothing to say good about this company--It is the worst of any company of any kind that I have ever had to deal with.Does not pay claims without having been sued first of their on customers.

Everything about USAA is bad in my point of view. They put every customer under suspicion no matter what the situation is. They cancel your insurance coverage if any claim is made at all. Untrustworthy

I am a doctor and was a captain in the Army, in the service of my country for 11 + years. I had been with USAA for over 22 years with maybe one small claim due to a severe storm New Orleans had in May'95. My homeowners, fire policies for my rental property, all of my auto insurance, life insurance, as well as my financial investments were all with them. I trusted no other company but them up until now. My home was in a fire back in November'99 going on two years now. My elderly mother, two grandchildren, son, and I have been without our home for all this time because USAA refuse to pay the claim with no reason or explanation. There has been several storms to pass through New Orleans causing even more damage to the property because the original damage the roof is to large to protect. I have been paying notes on a house that we have no use of along with the fact that the mortgage company had to put a new insurance policy on the house costing 3 X more than normal because no one will cover this property in the its present state. I can not believe this company turn out to be this way. All of the custmers and all the military services should know what this USAA insurance company is about. Defraulding its customers and US officers who have given their time and lifes to the military. I would like to know how the services will feel about this. This company should no longer serve our men and women who put and have put their lives on the line for our country.

Similar Products Used:

I would compare this USAA company next to the worst or below the worst of any company of any size.

Telephone POLICY service is very good.

Provide competitive across the board casualty insurance with better than average service.

Company is in decline

USAA is a company in slow decline. Life insurance is no longer competitive when compared to Fidelity, for example.

An accident on 12/6/00 that was 100% other parties fault totaled my car. I knew the car was totaled given the point of impact and visible damage when I stepped out of the car. USAA did not total the car until the new year and I still don't have a check. No followup what so ever from USAA.

If there had been injuries and liablility to the other party, the case would be in litigation by now given the subpar claims handling. Basically, they have average damage writers adjusting mid-level to high end PD claims. That is why their dividends are declining.

In the past, if you had USAA, it wasn't worth the time to shop around. Now, I will put the business (home, car, umbrella, commercial g/l)up for bid this summer.

Similar Products Used:

My own - I was resonsible for Finanace including East Coast claims for a rent a car comany.

Terrific service. Low rates. No reason to even consider going elsewhere. If you are eligible, don't pass up this opportunity to deal with true professionals.

It's not really a weakness, but if you must have one on one contact with your insurance agent...this is not for you. USAA Customer service is so efficient, you'll most likely end up prefering it to the conventional local agency.

I not only have my Explorer insured with USAA, I also have renters insurance with them. I conduct all of my banking and bill paying with USAA as well. When I purchase my home, it will be financed with USAA.
Again, if you are eligible get it.

Similar Products Used:

State Farm. It can't compare with USAA in any way.

Incredible service, very fast with claims

nothing

I have been with USAA for 12 years since I was 16. Since that time I have had 1 accident that was a total loss. They were very fast to settle my claims and actually gave me more than my car was worth!

Reps are always VERY friendly, and work hard to get you back on the road.

Similar Products Used:

None

Very fast and responsive in terms of claims service; prices generally very reasonable.

This company is VERY arbitrary and unfair when it comes to cancellations. We had a short string of bad luck in one year (a few tickets, one at-fault accident involving one of my children and two accidents in which the other party was at fault), and USAA abruptly cancelled my auto policy after 12 years. Their underwriter coded one accident as being my fault merely because I did not get the license number of a semi that clipped the front end of my car and kept going (the accident was reported to police and I was not ticketed). They also attempted to "lowball" me on a homeowner's claim for the repair of my roof following a hailstorm.

After my experience with USAA, I now understand why most Americans have unfavorable opinions of insurance companies. A good company stands by you in good times and bad. USAA does not. Consequently, I don't recommend the company.

Similar Products Used:

Allied Group. Almost comparable in terms of premium rates, but not service.

Low price

They replace your Original Equipment Manufacturer (OEM) parts with made in Taiwan garbage.

Check into the lawsuits they have against them before you buy. They would be great for liability insurance only. If you're interested in fixing your car, the policy isn't worth the price of the paper its written on.

They will only pay to fix your car with dangerous, made in taiwan trash.

Ask yourself, would you want your wife and children to ride in a car made of inferior parts (such as hoods that have flown open when driving)?

Similar Products Used:

21st Century

GREAT CUSTOMER SERVICE, ANYTIME AROUND THE CLOCK; AVAILABLE AND AFFORDABLE OVERSEAS CAR AND RENTERS INSURANCE; DIRECT SERVICE ON SELLS REPS

NONE

I WOULD RECOMEND TO A FRIEND, TELL EVERYBODY. I HAVE LIVED OVERSEAS IN ITALY FOR TWO YEARS. WHILE IN ITALY USAA WAS THERE. USAA HAD AN OFFICE IN MY TOWN TO ASSIST ME AND A 24 HOUR TOLL FREE EUROPEAN WIDE PHONE NUMBER IF I HAD ANY PROBLEMS OR CLAIMS.

Similar Products Used:

GEICO, NOT AS GOOD

Knowledgable, reasonable, prompt, courteous, professional.

Well, they are an insurance company...

Highly Recommend...

Similar Products Used:

State Farm...USAA is much better.

Customer service is outstanding. Service agents are professional, prompt and KNOWLEDGABLE.

None, unless you don't like dealing with this on the phone. If you must have the face-to-face contact and handholding, this company is NOT for you.

I have had claims thru USAA that have been paid easily, quickly and without ANY hassle. Their auto rates are considerably cheaper, especially when you take the annual dividend checks into account. Their boat, homeowners, jewelry and liability umbrellas are slightly higher than other companies (at times); however, their service is impeccable.

This says it all: When I get those telemarketers calling my home asking to give me a quote on car insurance, I politely tell them I have USAA. They say "Thank you" and hang up quickly. They know they can't beat this company.

Similar Products Used:

Liberty Mutual - more expensive. Switched to USAA in about 10 seconds when I found out I qualified thru my ex-husband.

I've been with USAA for over 25 years, for home, auto, and life. I cannot think of a single time when I've had a complaint. They respond quickly and efficiently to any claims I've had (very few, anyway). They seem to be VERY competitively priced.

I don't like paying a ton for a teenage driver (I guess ALL insurance companies feel they can charge excessively for teenage drivers because they've kind of got us between a rock and a hard place. They feel obliged to make all the horror stories come true.)

I own an Audi A6 Avant, and my rates are between 150 and 700 dollars less than other Audi owners that I know. If you qualify for membership with USAA, I'd recommed them without reservation.

Similar Products Used:

Had GEICO years ago when I got my first car - at the time I lived in New Jersey. They up and left NJ without so much as a fare-thee-well. I've found USAA to be ten times the insurance company Geico was. My rates immediately dropped when I switched to USAA, so I really should thank GEICO for leaving - it saved me money in the long run.