great van

American Family Ins reap off

American Family Ins will not pay there claims if you are insured with them move on with another Ins company you will be alot better off. They thank because they got all that goverment money they dont have to pay the little claims. They will spend 10,000.00 dollars of the goverment money so they dont have to pay you 500.00 dollars.

Nice customer service, claims paid in full

None, really. Better account management through the web site would be nice. However, I don't even know why would I need it - so far all my problems have been solved with one email or phone call to my agent

I can imagine why average insurance companies rating are below 3 - because most people post review only to express their translation
And I just had some spare time to write my review, so I'll try to be unbiased

When I got my insurance with AmFam about 2 years ago, I had one accident in history 2.5 years before that. I received a dozen of quotes - AmFam was the cheapest. Actually, Geico and Progressive were twice more expensive
So far, I had one claim - caught a rock in passenger window, and pieces of glass cut leather inside of the passenger door. This was quite expensive - the total was more than a grand (Lexus is expensive toy)
AmFam paid immediately, and they paid more than cost of the repair was.
So far I changed to Subaru. My insurance bill has only decreased over time, now I'm paying about 5 hundreds for both car an home. Zero problems, and the cheapest. Why I should not be happy?

American Family Insurance is very strong when it comes to pretending to be a fair insurance company.

Honesty and fairness.

American Family Insurance control of auto body shops is devastating. Even though the average labor rates in the Madison, Wi. area are well over $56.00/ hr. American Family Insurance refuses to pay over $ 53.00/ hr. They say shops do not request a change, that is ridicules. They are the only Insurance companies in the area besides Geico that will not pay more than $ 53.00/ hr. Beware, if you want cheap Insurance, you will get sub par compensation when it comes to filing a claim. The only thing is that American Family is not cheap ! If you want to know which Insurance company plays fair, ask a body shop - body shops see if every day.

Ripping off customers.

They do not like to pay claims. They are insulting and arrogant. Adjusters don't seem to know what they are doing. They bend the truth to fit the situation.

I totaled my car a few months ago and when they aduster came up with a value, he took the lowest one he could find anywhere, which was NADA, and told me that was all he could give me,which was not only $4,000 less that of Kelly Blue Book, but also a min. of $4,000 less than I can find a car exactly like this one anywhere around here. Not to mention that it took over two months just to hear from him with an unbelievable dollar amount. I have a few months left on my existion policy and I will never give American Rip Off My Family another thin dime!

none

they said they dont have insurqnce for a house being remodelled -then why sell the insurance

I bought a business insrance policy from American Family insurance on ahouse I was having remodeled, while someone was living in the house. They sent a field rep and after he went out they told me the inital policy I was buying was the wrong one and to buy a business policy which I did. Unfortunately the house burned down several months later -the painter was staining some logs and the fumes caught fire from the heater - American Family denied the claim, said the policy they suggested was written wrong

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dropped all American Family Insurance

NONE!

EVERYTHING!

CONSUMERS BEWARE!!! American Family is taking advantage of their consumers. Come October 2009 they will be having yet ANOTHER rate increase for both their home owners and auto insurance even though they just had a rate hike in December 2008. This is a very greedy organization!!! I refuse to give them another red cent when I can go to a competitor and save more than $30 alone on my auto policy!

AGENTS, CLAIMS HANDLING,

NON

AMFAM IS THE BEST OUT THERE. TAKE A LOOK AT THEIR MISSION STATEMENT. SOLID SERVICE DRIVEN COMPANY, WILL NEVER SWITCH.

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STATE FARM

0

every way possible

These people laughed at me when they said I would get fined from the DMV. They also will not take fault and told me what THEY could have done to stop this from happening. Of course, too late. They won't fix it or pay the $250.00 for me. My registration is about to be suspended due to them. They claim they never spoke to me, after I noted all the times I called. They have no record of phone calls. I switched in a hot second to people I can trust. AVOID AmFam at all costs.

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better insurance company

They want your premiums on time. No real strengths.

They do not like to pay claims. They are insulting and arrogant. Adjusters don't seem to know what they are doing. They bend the truth to fit the situation.

I had damage to the roof of my house from a tornado. The adjuster did a terrible job and authorized only a $700 payment to fix the roof. We spent that money on the roof, but because of the structural damage shingles kept blowing off in any wind. I asked them to reopen the claim, but they refused. They were very arrogant and my agent in Charleston, IL was telling me one thing and the campany another. Probably the worst company I have ever dealt with. I plan on leaving them ASAP. I cannot imagine how they would handle a car claim. STAY AWAY FROM THIS COMPANY AT ALL COSTS!

They want your premiums on time. No real strengths.

They do not like to pay claims. They are insulting and arrogant. Adjusters don't seem to know what they are doing. They bend the truth to fit the situation.

I had damage to the roof of my house from a tornado. The adjuster did a terrible job and authorized only a $700 payment to fix the roof. We spent that money on the roof, but because of the structural damage shingles kept blowing off in any wind. I asked them to reopen the claim, but they refused. They were very arrogant and my agent in Charleston, IL was telling me one thing and the campany another. Probably the worst company I have ever dealt with. I plan on leaving them ASAP. I cannot imagine how they would handle a car claim. STAY AWAY FROM THIS COMPANY AT ALL COSTS!