Thrifty Car Rental Car Rental Company Car Rental Companies
Thrifty Car Rental Car Rental Company Car Rental Companies
USER REVIEWS
[Jul 14, 2009]
aggie8387
Model Reviewed:
Chrysler PT Cruiser
Strength:
None I could find.
Weakness:
Poor customer service. Rrental agents that lie. Management that does not care. Thrifty Car Rental, Austin Bergstrom Airport.
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[Jul 06, 2009]
Linda Monte
Model Reviewed:
dodge ram
Strength:
It did run
Weakness:
flex fuel, previous accident not repaired, blood in cabin I reserved a van so I could take my family to the family reunion in Missouri. I rented the van from June 26 to July 3, 2009. I though I was getting a good deal when I put in my order Mar 5th, 2009. The e-mailed sheet said $360, but when I pucked up the van it was $580. OK they got me. I was in a strange city, could not just go get another one. I flow into St Louis to pick up my family in New Baden Il. So I got the Van drove to their house in New Baden. As we are going back towards Missouri my son in law said to me the brakes are giving out. By the time I got it back to the car rental location the brakes were gone. I had my daughter, her husband and 3 grandchildren in the Van. I explained to the desk attendant Scott our problem and he let us exchange it for a Van that worked in a safe manner. He was really nice. So we got into a pretty blue van, it was almost dark and we were really late getting back on the road. Here start the second problem with this company. We were not informed that the van ran on flex fuel. We could not find many stations that had flex fuel so we did not use the van except for 3 days. It sat in the drive way. Unable to locate fuel was a main concern. We were not informed that this van had been in an accident and was missing the front bottom passenger bumper. It was also cracked. There was blood splattered on the inside roof. I have pictures if anyone want to see them. |
[Jun 24, 2009]
mikey2004
Model Reviewed:
Dodge Caliber
Strength:
Close to LAX
Weakness:
See Review June 2009. We went to pick up our 'Toyota Yaris, Chev Aveo or similar' from Thrifty LAX. Our rental was fully paid with all insurance, CDW etc - yet he still tried to sell us, pushed and cajouled us, to buy TRIPSAVER® 24-hour Roadside Assistance, which was included anyway, but didn't cove if you lost your keys ETCETERA - an extra $5.99 per day - I asked for a brochure as to what the ETCETERA was and he slid open a few drawers and 'can't find the brochure' - A COMPLETE RIP OFF an extra $84 plus tax for 2 weeks in case you lose your keys. (There was a spare key in the glove box anyway which we carried separately) The Yaris does 42mpg so is not so bad for the environment given we were to drive over 3000 miles in 2 weeks.
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[Oct 27, 2008]
Randy
Thrifty car rental in Fort Lauderdale makes unreasonable inspections upon return. They found a damage spot under the front bumper that was not visible to an untrained eye. I recommend that anyone renting from Thrifty take the extra 15 minutes and document every nick and stain; checking in the trunk, under the hood, under the front and rear bumpers. |
[Oct 14, 2008]
02corvette
Model Reviewed:
Chrysler 300M
Strength:
Did get an upgrade from a Charger to a 300M. It was that or a Van.
Weakness:
Rude employees. Stood in the 'fast" Blue Chip line while they diddled with some gal who was not Blue Chip about a convertible she had reserved and they did not have. Held up a bunch of us. Thrifty is a rip off. How do you get extra rental dollars? Just charge for a spouse to drive the car and charge $10 per day. You have to go to the somewhat hidden terms and conditions and sort thru it to find that in every state but CA - they will not allow it, there is a $10 charge. So a $122. per week rental is really almost $200 but you need to smile because they don't charge you tax on it. GET REAL - find some other company to rent from Similar Products Used: Budget |
[Aug 23, 2008]
notverythrifty
Same story--returned car at the LAX location, no problems, no accidents, then 6 weeks later receive notice of damage and claim for $500. They checked the car in--no problems (because there were none), then they started calling. I've hired an attorney. Research shows Thrifty to have numerous such incidents, and that they intentionally and agressively go after so-called 'unmanaged' renters--i.e. individuals, small business owners, etc, who are not part of a corporate account. No other problem with any other company ever in more than 25 years of renting cars. |
[Apr 30, 2008]
Vicki Langdon
Model Reviewed:
Chevy Malibu
Thrifty claimed the car was damaged when I returned it on March 13. I caused no damage and told them so. I received a demand to pay $996.88. I had my attorney write them to indicate this damage was not caused by me. No luck. The only response received was another "final" demand to pay, even though as I had pointed out there was a severe ice storm in Indianapolis on March 4 when I had rented another car at Thrifty and Thrifty employees were using ice scrapers to open trunks and doors. I witnessed this as I could not open the trunk of the car I rented to put in the luggage. I find it odd, given the close time frames that some of the supposed damage (which amounted to scratches on the bumper) wasn't caused by Thirfty employees themselves. I also found 5 days out of service was high on the estimate they forwarded. The estimate was for a new bumper cover. |
[Apr 09, 2008]
Roger D
Strength:
Advertised price sounded good. Car was adequate.
Weakness:
Either professionalism or integrity was absent, and the actual price turned out to be VERY high! Thoroughly Dissatisfied! Wondering whether Thrifty is incompetent ... or worse
Similar Products Used: I've rented from multiple other companies and been completely satisfied with Avis, Hertz, Payless, and many others. |