NONE

everything they lie and they charge for extra things we did not use tolls which we paid cash for and had poof when we called they would hang up on us!!! If you know what is good for you please do NOT EVER USE AVIS CAR RENTAL!!!!! I which i would have read reviews before we use Avis everything I read was bad reviews about the same thing that happen to us.

DO NOT USE avis EVER YOU WILL BE SORRY THEY DO NOTHING BUT TAKE YOUR MONEY AND THEN WILL NOT TALK TO YOU IF YOU CALL. I ASK TO SPEAK TO A SUPERVISOR AND THE LADY SAID NO I'M TALKING TO YOU AND THEN I ASKED AGAIN TO SPEAK TO HER SUPERVISOR AND SHE HUNG UP ON ME WHEN I CALLED BACK THEY WOULD NOT ANSWER THE CALL!!!!!

The AVIS Dealership at San Francisco Airport WILL NOT answer any phone calls at all. This is at all hours of the day. The WORST. NO ONE is that busy. PITIFUL !

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Service & accuracy

I have always rented from Enterprise, but booked with Avis for a slightly better price this time (had to travel last minute, for a funeral). I pre-paid for my rental on line. The check-in process took almost 45 minutes (I have no idea why). The clerk was rude and repeatedly ignored my questions, when I inquired about what was taking so long. He said that they had recently changed their deposit requirements, so there would be no additional deposit on my debit card...Just a "quick" credit check and I'd be on my way. He finally got me checked in and started asking if I wanted extras. After the first offer, I kindly stated that I didn't want to add anything that would increase my price. He continued going over the list of options, like a script, and I kept declining....This process took another 5 minutes or so. Usually, with Enterprise, a clerk will walk me to the vehicle and inspect it, to identify any possible damage. Not at Avis! (This made me a little uneasy, so I inspected the car myself). My paperwork stated that the vehicle needed to be returned at 11:30am on Sunday and the clerk told me that I would have a 29 minute leeway, beyond that time, before accruing any additional charges. I checked in at 11:32am, to find that they were charing me for an additional day. I told the guy that my return time was 11:30 and I had pre-paid. He "attempted" to fix my bill, but it took him 3 or 4 attempts, so AGAIN, I had to stand at the counter for 20 minutes. And AGAIN, there was no one available to inspect the vehicle with me. When I got home, I checked my bank account and voila!! There was a $100 authorization placed on my debit card, from Avis. No additional deposit required, huh?. This company obviously doesn't have their s*** together and customer service is very low on their list of priorities. I will not rent from Avis again and I will make sure that everyone I know is aware of their poor service & lack of organization!

Similar Products Used:

Enterprise - SO MUCH BETTER!!!

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Lazy

My wife rented a vehicle at the Kalispell, Mt airport Avis. When returned, they did stated they did not have time to inspect. My wife was the only person at the counter. A week later we got a bill for over $1100.00 for damage to the car. They said we hit a deer. The vehicle was in the same condition when she dropped it off as when picked up. She had only driven 48 miles in 4 days. All inside the city of Kalispell. Our concern is that we have no idea what happened while the vehicle sat in the lot, or if an employee hit something will taking the car for cleaning or service. The Kalipell, Mt airport is wonderful, I would just avoid the Avis car rental, there are plenty of other choices.

none

everything

Horrible! F this place. My husband and I got tot he rental location at 11pm from our flight and went to pick up our car that we prepaid for. We do not have credit cards so we use debit. All the car rental companies run our credit and do a $200-$300 refundable deposit for debit, which we are totally ok with.
This place ran our credit and denied us. My husband has nearly a perfect credit score! we just ran it today to double check. AND we had just rented from Budget a few days earlier in FL and they ran our credit and had no problems. We also travel all over the US and have for years and rented cars with debit and never had problems and our credit has only improved. This year alone we have used 4 or 5 different rental car companies throughout the country and have not had one single problem.
They said there was nothing they could do. No manager, no one to call, nothing. This was complete BS!!! We went to 3 other rental car companies at midnight trying to get a car and everyone was sold out. We are so lucky to have such good friends that could come pick us up at 1:00am or we would have been screwed.
now it is the day after and my husband just picked up a rental from National who ran his credit and had no problems. Avis is the worst!

Similar Products Used:

Budget, National, Hertz

Dishonesty

On December 10th, I rented a car from Avis Rental in the Orlando Airport. I had already prepaid online for a 4 day rental as my husband and I were spending the entire week at the Mayo Clinic in Jacksonville Florida. At the desk in the airport, I presented my confirmation for the car and he kindly processed all the paperwork. The man at the desk looked right at me and asked if I wanted to purchase insurance on the car for the week, and I said absolutely not, I'm all set and the car was actually prepaid on my card. He said, no problem and told me to sign the contract that showed up on the screen just securing the type of car I asked for (small compact) and I was all set to go with a Mazda 3. On Thursday, December 13th, I contacted Avis to tell them we had to stay at the Mayo clinic one more day and I needed to extend my rental. They said no problem and the total would be $202. Imagine my shock considering I was only asking for a 1 day extension and only paid $184 to have the car for four days. She said that I was charged $202 because on the contract that I signed (on a screen that I couldn't see which I even commented to the guy at the counter about) the box was checked that I approved a $29 charge per day for insurance damage. I was furious! I told the woman on the phone that I specifically remember saying I didn't want any insurance to the clerk at the desk and she actually said to me "mam, he wouldn't have asked if you if wanted this insurance. It's automatically checked as yes, and you have to read through it and uncheck it to have it removed." I was furious. And it's a horrible way to do business. Just so Avis knows that the airline flight that I had to change actually did not charge us a sense because of the medical reasons we had to stay (I was even willing to provide a letter from the Mayo clinic) yet Avis just about laughed in my face and said there was nothing they were going to do about it. I will never use Avis again and I will make sure that everyone I know is aware of how dishonest they are to their customers.

Check in and return staff friendly, car was OK.

Avis. Rented a car in Scotland in May. Tire blew out and I bought a new one. Returning the car, told I would be reimbursed. Silence. Wrote and they promised attention. Silence. Wrote again. Five months later, payment refused without explanation. By the way, promised an automatic and given a manual shift. Promised that a 2nd driver could be added at no additional cost, they wanted to almost double the price. Will not be using Avis again.

Avis. Rented a car in Scotland in May. Tire blew out and I bought a new one. Returning the car, told I would be reimbursed. Silence. Wrote and they promised attention. Silence. Wrote again. Five months later, payment refused without explanation. By the way, promised an automatic and given a manual shift. Promised that a 2nd driver could be added at no additional cost, they wanted to almost double the price. Will not be using Avis again.

Cheated by AVIS for $100. Rented a care in Paris and returned it two weeks later to a small office. After inspecting care, person said printer was not working but everything ok. Surprised weeks later to see a fuel charge for over $100. Customer service was useless. Message is be careful and probably don't use AVIS if they can't ensure honesty in their small offices. After having used AVIS for multiple European trips will never again use them.

I rent a car from Avis at Leipzig (Germany) airport. Upon returning, before the agent did any inspection, she told me "there is a problem". She then pointed to a scratch on the hubcap! I told her that I never heard such a thing and that I can't prove a negative. She then filled out a damage report.
Beware Avis renter. If you have to rent from Avis, use your smartphone and take picture of every little scratches.

What a joke!

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Discrimination!!!!!!!!!!!!!!!!!

First of all, I arrived in line at 12:30 am and there were only 2 people in front of me. At 2:30 am, I finally reached the front of the line and was attended. I had a car already reserved by a corporate account. I had to be at a nearby town 45 miles away, to help care for patients, because they had no physician of my specialty. I had to be there at 8 am. After I gave the reservation #, a copy of my drivers license and credit card, the agent went to the back and then returned 5 minutes later telling me that her supervisor told her that "she will not rent you a car." I asked why? Her was response was that she did not want to rent me a car. I told her the car was already reserved by a corporate account; she did not care. I have near perfect credit rating and clean driving record. I was dressed nicely and was very courteous.

After calling their 1-800 number, I was told there was a problem with my drivers license. This was a complete lie. I then went to Alamo/National car rental and they got me a car within 10 minutes. I asked the Alamo agent if there was a problem with my drivers license; she said no.

Summary: Dressed nicely, very courteous, corporate account rented car, excellent credit, clean driving record, no criminal record, but I'm American of Mexican descent and Mexican looking, and they are unwilling to rent me a car. What's their excuse? Discrimination?

I'm writing to the AVIS CEO:
Ronald L. Nelson.

The corporate address is:
Avis Budget Group, Inc Corporate Office | Headquarters
6 Sylvan Way Parsippany, NJ 07054
(973)496-3500

Avis just lost a customer for ever. If I find enough people with similar problems, I'm hiring a lawyer and filing a lawsuit. I'm not backing down from this, and I don't want anything from them, especially not free rental car days.

I will not accept this type of discrimination in my country.

Discrimination!!!!!!!!!!!!!!!!!

First of all, I arrived in line at 12:30 am and there were only 2 people in front of me. At 2:30 am, I finally reached the front of the line and was attended. I had a car already reserved by a corporate account. I had to be at a nearby town 45 miles away, to help care for patients, because they had no physician of my specialty. I had to be there at 8 am. After I gave the reservation #, a copy of my drivers license and credit card, the agent went to the back and then returned 5 minutes later telling me that her supervisor told her that "she will not rent you a car." I asked why? Her was response was that she did not want to rent me a car. I told her the car was already reserved by a corporate account; she did not care. I have near perfect credit rating and clean driving record. I was dressed nicely and was very courteous.

After calling their 1-800 number, I was told there was a problem with my drivers license. This was a complete lie. I then went to Alamo/National car rental and they got me a car within 10 minutes. I asked the Alamo agent if there was a problem with my drivers license; she said no.

Summary: Dressed nicely, very courteous, corporate account rented car, excellent credit, clean driving record, no criminal record, but I'm American of Mexican descent and Mexican looking, and they are unwilling to rent me a car. What's their excuse? Discrimination?

I'm writing to the AVIS CEO:
Ronald L. Nelson.

The corporate address is:
Avis Budget Group, Inc Corporate Office | Headquarters
6 Sylvan Way Parsippany, NJ 07054
(973)496-3500

Avis just lost a customer for ever. If I find enough people with similar problems, I'm hiring a lawyer and filing a lawsuit. I'm not backing down from this, and I don't want anything from them, especially not free rental car days.

I will not accept this type of discrimination in my country.