Enterprise Rent A Car Car Rental Company

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Price Paid:  $0.00 from Enterprise Rental Ca

Summary:
Enterprise Rental Car employees are crooks. Their hidden fees are ridiculous. I will never rent a car from them ever again, especially from the Enterprise in Clear Lake, Texas.

Strengths:
None

Weaknesses:
They have hidden fees and will not refund your money. I will NEVER use this company again.

Overall Rating
 2 of 5

Value Rating
 4 of 5

Used product for
Less than 1 month

Price Paid:  $0.00

Summary:
Since this is for a rental company my review must be about customer service. No items have been purchased.
I have found the best rates here, however, you get what you pay for. The cars are relatively new of course, but the customer service is poor. I have used this company twice, two different locations and the golden rule just does not seem to apply here.

Strengths:
Great rates and clean cars.

Weaknesses:
They won't bring you another vehicle unless the one you have just doesn't work period. It does not matter if it's malfunctioning to where you are uneasy about driving it. You may however, drive it out of your way to the only location open after normal hours and exchange it yourself (even if you may end up on the side of the freeway - then they'll send someone).
Apparently it is also their policy, if you have an issue after the fact, to interrogate you and be extraordinarily rude. Even when complaining to the V.P.'s office, I only got an apology for the misunderstanding and not the managers behavior when I was trying to straighten things out. The managers behavior is why I will never go back again.