AIG Insurance

Overall Rating
 4 of 5

Value Rating
 4 of 5

Used product for
3 Months to 1 year

Price Paid:  $0.00

Year / Model Reviewed:
2008 Toyota Camry

Summary:
I ended up on this site because I am thinking of switching auto insurance. I got worried after seeing the new company I'm looking at is rated 2.35/5. I decide to take a look at my current insurer, AIG, to compare, and see they are rated even lower. Obviously, people only review auto insurance when they have a bad experience. I have only been with AIG 6 months and am planning on switching because I can get a lower rate with another company, but I was happy with AIG for the short time I was with them. Their rates are competetive and, for the most part, their staff is helpful. I totaled my previous car this past January and I couldn't believe how easy and painless they made the claim process. I had the crash on the way to work at 8:30 in the morning and had my rental by 1:00. The amount paid to me for my totaled vehicle was FAIR, not too high or too low, and they even kicked in scaled down state sales tax and title prices when I bought a new car within 30 days (scaled down because they understandably won't pay the full tax and title fees for a brand new car when they're totaling out an 8-year old car). Considering that I was expecting to get screwed by an insurance company in that aspect, I was thrilled (which is kind of a sad statement about auto insurance, isn't it?) As I said, I think I'm going to switch to another company now that I can get a lower rate with them, but I was happy with AIG.

Strengths:
Competitive rates, good claims department, fair price paid for total loss

Weaknesses:
It took them a week to tell me my car was "officially" a total loss and I had a hard time speaking with my aduster. But in all honesty is was a VERY cold winter here in the Chicago area with tons of crashes when I had mine, so I can believe they were really busy. Also, they finally told me my car was totaled on a Wednesday (after noon) and said they would only continue to cover my rental through Friday, after that I had to pay. First of all, why does Wedneday count as "a day" when you call me after 1:00 PM, and second, you don't want to rush a purchase as important as a car. I was going to argue with them about that, but ended up buying a new car that night, so it didn't matter.

Similar Products Used:
Nationwide

Overall Rating
 5 of 5

Value Rating
 5 of 5

Used product for
More than 1 year

Visitors rate this review
1.00 of 5, 1.00 votes

Price Paid:  $0.00

Summary:
AIG has been a great experience for me. The cost has been EXTREMELY competitive, and I have never had a bad experience. When I call, they are always helpful and friendly as can be. Last time I called, I called because I needed to use the Security Advantage feature (a free AAA-like feature of AIG Auto policies), and lo and behold, the service was there inside of 30min to help me out, and again, they did this at no charge to me.

Strengths:
Absolutely wonderful people working there who provide exceptional customer service, always with a smile.

Fantastic response time.

Very competitive price.

User-friendly web site.

You're with the world's largest insurance company and that is a comfort you can't put a price on.

Weaknesses:
Absolutely no weaknesses here.

Price Paid:  $0.00

Year / Model Reviewed:
1998 Chevy Blazer

Summary:
AIG is the worse Insurance Company I have ever dealt with. I live alone with my 2 grandkids. I asked AIG if occasionally if my boyfriend borrowed my truck if he was covered I was assured he was as long as he had a vaild license, but then a couple of weeks ago my boyfriend totalled my truck. Now they are saying he has to prove he doesn't live with me, he works for a Union so he is on the road all the time only back maybe a few days a month. This is my home not his. AIG are trying to get out of paying for my truck which is worth at the most $3000.00. Customer service and adjuster are very rude.

Strengths:
none

Weaknesses:
Being in business

Price Paid:  $0.00

Year / Model Reviewed:
 AIG insurance

Summary:
A guy with AIG insurance backed into me while I was not moving, 0% my fault. It took 3 weeks for my insurance company to locate the owner of the vehicle, as they gave me bum information but I took down the license.

When this was done, it took AIG three weeks to figure out if they were going to pay the claim. When they did, I took the car in for an estimate and their repair estimate was less than half what it actually cost to do.

My car has been in the shop going on three weeks. It is fixed, they are just awaiting an inspector from AIG to verify the repairs so the car can be released to me. The inspector failed to show up for four straight days.

I am considering taking legal action to get my car back and paid for.

Strengths:
None

Weaknesses:
Amazingly slow, outright dishonest.

Price Paid:  $0.00

Year / Model Reviewed:
2004 Mitsubishi Lancer Ralliart

Summary:
I was with AIG for almost 4years when with my rates gradually going down because of obtaining a second vehicle, my not so good traffic record gradually clearing up. Well after 3 years and all my traffic tickets clearing from my record all of a sudden my Insurance goes up $100 extra a month. I call my broker and immediately ask what is going on, she then proceeds to three-way me with the Rep at AIG. After about 45 min of them talking they still can't figure out why my policy was going up. I cancelled my policy that very day... the 13th... on the 16th is when my next payment was due. So in reality they owe me for 3 days of insurance overpaid, not exactly. I recieved a bill about 2 weeks later stating that I owed AIG $81 which included: $3 installment fee, $40 NSF fee, $11 late fee, and $24 of "earned equity". I asked the lady how I can owe them money for time I wasn't a customer and she said that is money they would have made if I would have stayed their customer. So basically I have to pay this "owed" money or else I am going to be sent to collection agency? I am pretty sure that is called extortion... correct me if im wrong!

Strengths:
Didn't have a problem until I wanted some answers for a change in policy and noone could figure out why.

Weaknesses:
Customer Service is horrible - lady would get an attitude with me when I questioned how I could ower the company money for a period of time at which I wasn't a customer.

Rise in monthly payment without reason

Similar Products Used:
GEICO - saved about $175 a month