20th Insurance

Overall Rating
 3 of 5

Value Rating
 3 of 5

Used product for
Less than 1 month

Visitors rate this review
2.00 of 5, 12.00 votes

Price Paid:  $0.00

Summary:
good

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
3.00 of 5, 6.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
1997 Avalon

Summary:
I just called for an auto insurance quote from 21st century and have never encountered customer service this bad!! I have excellent credit and have been told by other companies that I am a desirable client. And yet the reps were extremely rude! If this is how they handle customers asking for a quote, I can only imagine how they treat policy holders trying to make a claim. If you go with them, good luck.

Strengths:
Absolutely none!

Weaknesses:
customer service. High quote.

Similar Products Used:
AAA, Mercury

Overall Rating
 4 of 5

Value Rating
 5 of 5

Used product for
More than 1 year

Visitors rate this review
2.67 of 5, 6.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2000 Amica Auto Insurance

Summary:
I have been an Amica insurance customer for four years and until recently I would have rated them as "excellent". Their performance when I filed claims (one accident my fault 2004, one stolen CD player 2003)was excellent - they paid promptly. In addition, Amica makes dividend payments most years! But just lately I started a job as a courier and I notified Amica immediately. A week later they told me that I was not covered when I was driving as a courier (so I was driving a week without insurance and I didn't know it!) and they do not handle commercial policies so I must find another insurance company.

Strengths:
Prompt handling of claims, dividends, reasonable rates.

Weaknesses:
Slow notification of cancellation of insurance.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
2.33 of 5, 3.00 votes

Price Paid:  $0.00 from Private dealer

Year / Model Reviewed:
1993 Toyota Camry

Summary:
I have been a 21st Century policy holder for over 5 years. This year was the first time that I had to file a claim, and it has been the worst experience for me. The accident wasn't even my fault, and yet, they're treating me like it was my fault! Not only did I get absolutely horrible customer service from 21st Century, but the price quote for my car was totally undervalued. They told me that it doesn't matter if the accident was my fault or not, they're still taking the deductible. How is that legal?? Also, just to let you know...Elizabeth Fong was my liability adjuster, and she was extremely nonresponsive to my calls and rude. As soon as my claim is over, I'm cancelling my policy. Don't use 21st Century!!

Strengths:
cheaper than some insurance companies

Weaknesses:
horrible customer service

Similar Products Used:
Farmers Insurance

Price Paid:  $0.00

Year / Model Reviewed:
1991 maxima

Summary:
I have 13 years with this insurance company. I got the accident last month, and is first time for me to file a claim, and it's not my fault. But all I got is bad customer service and I have to do all the investisgation include contract the other insurance company and adjuster. This year I will absolutely not renew my auto insurance with this company.