Liberty Mutual Insurance

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2002 Honda Civic EX

Summary:
Liberty Mutual is the worst company to have if you have been in an automobile accident. They really suck!!! I still haven't had my claim processed it's been 4 weeks now.

Overall Rating
 2 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
3.75 of 5, 4.00 votes

Price Paid:  $20000.00

Year / Model Reviewed:
2002 Dodge / Durango

Summary:
Liberty Mutual, they may have competitive prices, but when I wanted to add my 16 year old daughter, the rates went up 110% from $1419 to $2980. They talk about customer service, most of the time they will not respond to phone calls or emails. If you are in the MN. metro area. Do not do business with Paul Plum. try him and you will see why. They sign you up with discounts then the corporate company takes them away. You are stuck.

Strengths:
Unknown, I never had a claim.

Weaknesses:
Terrible customer service.

Price Paid:  $0.00

Year / Model Reviewed:
1999 Nissan/Atima

Summary:
Driver hot me in the side f my car after running stop sign totaling my vehicle. Insurer was Liberty Mutual. Car wrecked Nov 9 and here it is Feb 26 and no money even though other driver was found clearly at fault. They will not return your phone calls in a timely manner if at all, will channel you through two or three different agents all the while having voicmails that are full and an adversarial attitude. Wrecked car still sits in driveway, with not a penny seen, even after sending in all required papers sometime ago. I would never purchase their car insurance nor any insurance of any kind from this company. I have filed other claims with other insurance companies and never had this sort of problem.

Strengths:
Ability to stall claims and slow done the process of claim setlements.

Weaknesses:
Too many to enumerate.

Similar Products Used:
AAA Insurance. State Farm.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
3.00 of 5, 2.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2005 Lexus

Summary:
I cannot state in words how horrible my experience with Liberty Mutual has been. I would not recommend it even to my worst enemy. The employees are either rude or incompetent. I have called and left so many messages I have lost count. My car was hit by one of their insured. And they take their sweet time to conduct their investigation and have absolutely zero consideration for my time.

If by chance one of their adjusters calls to give a time to look at your vehicle, it will be your one and only chance. I had someone leave a message the day before saying he would be out between 10-12. I called and said I couldn't because I was some where that the adjuster wouldn't be able to find my car that day. Since I asked for a different time I forfeited my one and only appointment. Gee, a couple hours notice the day before isn't doable to most of us who work full-time. I was told instead I needed to spend my lunch time taking the car to be seen by their adjuster.

I will definitely tell everyone I know to find a different insurance company that treats their present and possibly future clients with respect and consideration. I think the company needs to make a serious financial investment in providing training to their employees to be polite and courteous or else they might find themselves in dire financial straits. If you are considering insuring your home or vehicle with Liberty Mutual-DON'T!!! Learn from the many posters mistakes that are listed below.

Strengths:
They have an 800 number that someone occasionally answers. I did talk to one person at the call center who was polite.

Weaknesses:
A female supervisor I talked to was one of the rudest inconsiderate people I've ever talked to. She went out of her way to make things more difficult.

Price Paid:  $82000.00 from RBM Atlanta

Year / Model Reviewed:
2007 Mercedes Benz S500

Summary:
I switched to Liberty Mutual in February of 2007 after being with State Farm for 15 years. I pulled my car into my garage and somehow the garage caught fire destroying both my car and my garage. Liberty Mutual was amazing, I had a check for the damage to my house in less than 5 days and the car was replaced new as it had less than 10k miles on it and was less than 1 year old.

Strengths:
Amazing claim service

Weaknesses:
haven't seen any yet

Similar Products Used:
State Farm